What's the jewelry made of? Laura A. Frank Designs, aka LAF Designs, jewelry is made of sterling silver, gold and precious and semi-precious stones.
To achieve different looks, various surface treatments have been applied to the sterling silver silver collections. Such as, high polished, brushed, matted, sandblasted, or plated. Our plating finish is 24k gold vermeil over the sterling silver, giving the pieces a warm and rich gold tone.
Please keep in mind that these are all surface treatment and they may vary and wear with time and use.
On the sterling silver pieces, all chains, wires and findings, such as earring backs and clasps are sterling silver as well. On the gold pieces, gold-filled wire, chain and findings is used.
All pieces shown under "High Karat Gold" pages are indeed solid 14k, 18k and 20k gold as specified.
All beads are semi-precious and precious stones handpicked by the artist herself. Time and effort has been put into photographing each piece of jewelry, but please be aware that variations in color may occur due to monitor settings.
I love one of the pieces of jewelry but it's the wrong color stone! Can I choose a different color? And... I may want it in silver and not in gold... Can I choose a different bead AND a different metal finish? Yes. No problem, please contact us with any variants you may like. Say for example you like one of the trees but it's being featured on our site with amethyst beads for the tree pendant and multi-color tourmaline beads for the necklace but you love purple and want it all amethyst... Or a different look all together, white pearls with a chain, or white pearls with onyx necklace. We can discuss and create a piece together just for you! Although we don't charge a fee for this type of special order, please keep in mind that price variations may occur depending on your choices of materials.
How long do I have to wait for my piece to arrive? Once you place your order most pieces ship in 24-72 hrs. We ship via USPS (Flat rate Priority Mail) unless otherwise requested. Local shipments can be as fast as 1 to 2 days, west coast 5-7 business days. We can also express a shipment to you if necessary, please contact us, subject line, RUSH shipment, prior to placing the order online to discuss this option.
The item I want is out of stock. When will it be back in stock? Our work is all handmade and produced in very limited quantities, guaranteeing a unique piece for our customers. In some cases, they are indeed One of a Kind, so once its sold its gone. However, if an item is out of stock, please email us right away, if you're willing to wait, we may be able to make another piece and send it out to you in 2 to 6 weeks.
I have more than one promotional code, may I use them at the same time? On occasion we send out promotional codes as a courtesy, an incentive and to show our appreciation to our beloved customers. Please be aware that, you may only use one code per sale and they may have an expiration date. Also, promo codes may not be used to purchase Gift Certificates, for items that are already on sale, for special orders and for repairs. If a promo code has been used incorrectly we reserve the right to hold shipment of merchandise until full payment has been arranged.
What is your return and replacement policy? If you are unhappy with any item that you have purchased from our website, you may return or exchange it within 14 days of receipt. Items must be returned with their original packaging in new/unused condition. We only accept returns/exchanges for purchases from our online store. Products purchased through another retailer are subject to the retailer’s individual store policy and must be returned to the retailer. If you choose to return a piece, once your return is processed, you will receive a refund on your credit card. All shipping charges are the responsibility of the buyer and will not be refunded. Unfortunately we cannot accept returns/exchanges on any on sale items, special orders or international orders.
To return or exchange an item, please send an email to request a return authorization (RA) number. We cannot accept returns without an RA number.
International Orders. To place international orders, please contact our customer service department at firstname.lastname@example.org. All international orders are final sale and cannot be returned for credit. Duties and Tariffs do apply for international orders, including Canada. Customers are responsible for all duties, taxes and customs fees.
Jewelry purchased from Laura A. Frank Designs online store:
Please first email us to receive a repair authorization number and instruction on how to proceed. Please include your purchase order number, purchase date and a description of the problem. Under most circumstances, we will repair your jewelry within one year of purchase for free. However, we retain the right to charge a repair fee at our own discretion.
Jewelry purchased from another retailer:
Please return the damaged jewelry to the retailer from which it was purchased.
Please don't hesitate to contact us with any other questions, comments or concerns.